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A Better Server Tech Support
A Better Server is well known for its unparalleled level of support. Our motto is "No excuses" Compare our support to any other web hosting company and you will quickly see why more people choose A Better Server. We value our customers greatly and believe that customer support is the key to great hosting.

 

Frequently Asked Questions

Acceptable Use Policy
Browser Control Panel
Can you point me to some of your current customers?
Can I have multiple accounts
Can I pay by credit card / check / money order?
Do you have a professional website Designer?
Do you offer a discount for referrals?
Do you offer dial-up internet access?
How long does it take to set up my account?
How do I sign up?
How long have you been in business?
How will I know when my service period expires?
What kind of connection do your servers have to the internet?

Billing Policy by A Better Server

Abuse
Acceptable Use
Billing
Refund
Restoration
Spam
Upgrades

Web hosting services

Are the servers monitored 24/7?
Can I use my account for commercial purposes?
Can I order additional disk space?
Can I run my own cgi scripts?
Control Panel
Do have secure server?
Do you offer a money back guarantee?
Do you offer NT servers or hosting?
Do you offer web page design services?
How do I get answers to my tech support Questions?
How fast is an OC 3 connection?
How often do you back up your servers?
Imagemaps
Server Side Includes
SSL (secure server)
Usage Statistics
Uploading Files (FTP)
Will I have unlimited access to update my pages?
What are your nameservers?
What does unlimited bandwidth mean?
What kind of uptime do you have?
What is virtual Web hosting?
What kind of hardware/software do you use for virtual servers?
Who is responsible for maintaining the server?
Where can I see some of your current web hosting clients?

Quality e-mail services

Autoresponders
Mail Forwarding
POP Mail (incoming e-mail)
SMTP Mail Server(outgoing e-mail)

Request Spam Blocking Policy

Multimedia center

Real Audio
Real Video

Better e-commerce

ASP Free Shopping Cart from Bankline Relay
Do you support Cybercash?
Free SSL Cretificate and No Cookies Shopping Cart
How do I access the secure server?
Promoting Your Site
What is Authorizenet?
Where can I get a merchant account?
Who is Authorizenet?

Domain Name Questions

Can I check domain name availability?
Can I transfer an international domain name to your servers?
Can I transfer my existing domain?
Can I have more than one domain pointing to a site?
Domain Registration
Domain Name Transfer
Do you handle domain registration?
Do you offer subdomains i.e. subdomain.mydomain.com?
Do I need to cancel my account with my old hosting company before transferring to A Better Server?
How long does it take before my domain name is active?
I don't have a website yet. Can I "park" my domain at A Better Server
I signed up x days ago and my domain is still not active. How come?
I changed my mind and want a different domain name, will this cost?
Will domain names be registered under my name?
Will I be able to access my domain name with or without the 'www.'?
Will I be able to move my domain elsewhere if I wish?

CGI questions

Do you support Perl or other scripting languages?
How to write CGI scripts
I keep getting an error when trying to run a cgi script, can you help?
What is msql?
What is PHP?
PHP Links

Free Scripts

Do you offer any pre-installed scripts?
Links to Free Scripts

Frontpage Support

Are there any limitations when publishing with FrontPage?
Can I use FTP as well as FrontPage to manage my site?
How do I get the FrontPage extensions installed on my site?
Is there a charge for the server extensions?
Microsoft Front Page
Other resources to help me use FrontPage?
What is a WebBot?
What are &:server extensions"?
What features are available with FrontPage support?
What is meant by we support FrontPage extensions"?

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